Data deletion
Deleting what Jules holds about you.
How to have the data Jules holds about you deleted: when you close your account, for any other kind of data, and from a Facebook or Instagram account. What is deleted and within how long, and what is kept and why.
1. Closing your account, and every other kind of data
To close your Jules account, or to have any other data Jules holds about you deleted, email hello@jules.marketing from the address on your Jules account. If you only asked for the free strategy, write from the address you gave us.
Deletion is by request, not automatic: closing an account does not delete its data by itself. We delete the account's data as soon as reasonably possible, and within 30 days, except what is kept below. A strategy request is deleted the same way. We reply with what has been deleted and, if anything has been refused, why.
What is kept, and why:
- Invoices and payment records, for 5 years, as Singapore tax and accounting law requires.
- The do-not-contact list, which is kept per customer, so that a person who unsubscribes is not contacted again by that customer.
- A published post's id and text, and the record of what was published for you. That is the proof of what Jules published on your behalf.
Everything else is deleted. How long each kind of data is kept is set out in the privacy policy.
2. Facebook and Instagram: how to delete it
Disconnect the account in your Jules account, under Social. Jules stops publishing to it at once.
To have its access token and the rest of its data deleted, email hello@jules.marketing from the address on your Jules account, naming the social account.
3. Facebook and Instagram: what is deleted, and what is kept
Deleted on request: the access token, the account's id and handle and the Page or organisation id, as soon as reasonably possible and within 30 days.
Kept: a published post's id and text. That is the record of what was published under your name, and it is kept so that what Jules posted on your behalf can always be shown to you.
4. Requests made through Facebook or Instagram
If you remove Jules in your Facebook or Instagram settings under Apps and Websites, the request reaches us and we delete the same data on the same terms.
To check the status of a request, email hello@jules.marketing; we reply with what has been deleted and, if anything has been refused, why.
Who holds the data
HUMN SERVICE PTE. LTD., UEN 202613017G, 11 Holland Drive, #03-26, Holland Vista, Singapore 271011. Contact: hello@jules.marketing.