What Jules holds, and why.

This policy covers the personal data Jules collects when you ask for a strategy, hold an account, pay, connect a website or social account, or receive an email Jules sent for a customer. It says what is kept, who sees it, for how long, and how to have it deleted.

1. Who operates Jules

HUMN SERVICE PTE. LTD., UEN 202613017G, 11 Holland Drive, #03-26, Holland Vista, Singapore 271011. Contact: hello@jules.marketing.

2. What Jules collects, and why

When	What	Why
You ask for the free strategy	Your email address, what you sell, your monthly budget, your goal, your website and your market.	To write and send the strategy document you asked for.
You hold a Jules account	Your email address, your workspace name, your plan and your choices of service. Signing in uses a link sent by email; a single-use sign-in link and a session cookie are stored only as one-way hashes.	To run your account and keep it secure.
You pay	Stripe collects your card details and billing address. Jules receives a Stripe customer id, your plan and your subscription status. Jules never sees or stores your card number. It keeps a salted hash of your card's Stripe fingerprint, to detect someone referring themselves.	To take payment, send invoices and let you cancel.
Jules reads your website	Jules fetches public pages, respects robots.txt and limits its request rate. It keeps page titles, descriptions, headings and short verbatim statements from your pages, and measurements of structure, such as heading levels, tag types, link counts and a hash of each page. It does not keep full page text.	To find and report search problems.
You install the Jules tag	The page path, the referring site's host name, the visitor's country, and and a visitor code. The code is salted and the salt is replaced about every 24 to 48 hours, so a visitor cannot be followed beyond that. Ad click ids (gclid, fbclid) are kept when present. The tag sets no cookie and uses no browser storage. Jules stores no IP address.	To show you your traffic and what it led to.
Jules runs outreach for you	The business contact details of prospective customers: name, role, work email and where the address came from. Jules also keeps a do-not-contact list for each customer.	To send emails you asked for, and to honour every unsubscribe.
You create content in a service (press releases, posts)	The facts, quotes and drafts you supply, your approvals, and a record of what was published under your name.	To draft, approve and publish for you.
You connect a social account	The account id and handle, the Page or organisation id, an access token stored encrypted in AWS Secrets Manager and never in our database, and the ids and text of posts Jules published. Jules reads no follower, comment, message or audience data.	To publish posts you have stated or approved, under your own account, on your instruction.
You write to Jules	Your message and the address it came from.	To reply.

3. How Jules uses AI models

Jules writes strategy documents, reports, drafts and posts with open-weight AI models that Jules runs itself on RunPod's serverless service. What you give Jules is processed there to produce your documents. It is not used to train a model and is not sold.

4. Who it is shared with

Amazon Web Services, to host Jules and, through Amazon SES, to send the outreach emails you ask for and receive the replies to them. Stripe, to take payment. Resend, to deliver account, strategy and report emails, and the replies Jules forwards to you. RunPod, to run the AI models; RunPod also receives the text of pages Jules has crawled and the names of prospects for outreach. Migadu, which hosts hello@jules.marketing. GitHub, which holds the prospect list used for outreach. Meta and LinkedIn, to publish social posts you connected. Any other provider Jules adds for a service you switch on is named when you switch it on.

The details of a connected social account, and its access token, go only to Meta and LinkedIn, to publish, and to AWS, to host.

No sale. No advertising use. No combination with other sources, except as the next paragraph says.

Pooled benchmarks.If you accept the Terms, Jules may use what you tell it about your business only in de-identified form, combined with other customers' data, to improve its cost and market benchmarks. Nothing that names you or your business leaves your account.

5. Where it is kept

In Singapore on Amazon Web Services (ap-southeast-1). Some providers above process data in other countries, including the United States. Jules requires them to protect it to a standard comparable to the Personal Data Protection Act 2012 of Singapore.

6. How long it is kept

Deletion is by request, not automatic: closing an account does not delete its data by itself. Email hello@jules.marketing from the account address and we delete the account's data within 30 days, except what these pages say is kept. A strategy request is deleted the same way, from the address you gave us.

What	How long
Strategy request	Until you ask for deletion.
Account, plan and service choices	Until you ask for deletion.
Invoices and payment records	5 years, as Singapore tax and accounting law requires.
Tag events	90 days, then deleted.
Tag daily totals	For as long as your account is open.
Website structure measurements	While your account is open.
Outreach contacts	While your account is open. The do-not-contact list is kept per customer, so a person who unsubscribes is not contacted again by that customer.
Content, approvals and records of what was published for you	While your account is open. The record of what was published is kept as proof of what Jules published on your behalf.
Social access tokens	Until you ask for deletion or the network's grant lapses.
Social post records	While your account is open.
LinkedIn member data	No longer than LinkedIn allows — 24 hours for other members' profile data, 48 hours for member social activity.

7. Your rights

You may ask to see, correct or delete the personal data Jules holds about you, and to withdraw a consent you gave. Email hello@jules.marketing from the address on your account, or use the data deletion page. Jules replies as soon as reasonably possible and within 30 days. If you are in the European Union, the United Kingdom or elsewhere with similar law, you also have the rights that law gives you.

Disconnecting a social account stops Jules publishing to it. To have its access token and the rest of your data deleted, email hello@jules.marketing from the account address and we delete the account's data within 30 days, except what section 6 and the data deletion page say is kept.

8. If Jules emailed you for a customer

Jules sends business emails for its customers, and names the customer in each. Every email has an unsubscribe link; using it, or replying to ask, ends all contact from that customer at once. To ask where your address came from, write to hello@jules.marketing.

9. Cookies

Jules sets one cookie, to keep you signed in. It sets no advertising or tracking cookies. Stripe Checkout and the Stripe customer portal set their own cookies on Stripe's pages.

10. Security and changes

Access tokens are held encrypted. Sign-in secrets are stored only as hashes. If this policy changes in a way that matters, Jules emails account holders before it takes effect.

Questions: hello@jules.marketing.